Important News: AVIX Connect Login Update

We’re always working on improving our products, software, and services. In one month we will upgrade our login system on AVIX Connect to a more secure one. Please find below information on exactly what’s happening and why.

What is happening

In August 2020, you might see some changes to the AVIX Connect environment. We’re updating our login page to allow for a more secure login. This is called ‘Cognito’ and it will improve the way data is handled during login. This new login method uses top-notch encryption to keep your data safe.

What does that mean for you?

To use the new service you’ll have to reset your password for your account on AVIX Connect. After the implementation of the new system on August 11th, please change your password by going to and press ‘Forgot your Password?’. You will get an email with instructions on how to set up a new password.

It is important that you use the same email address as you are currently using. That way any data will be automatically migrated to your new account.

Make sure to update your AVIX Connect app to the newest version too, after August 11th.

When will this happen?

On August 11th your current AVIX Connect account will be disabled. From that day onward, only your new login credentials will be valid.

For any questions regarding this topic, please e-mail

Frequently asked questions

Which browsers are supported & functional?2020-08-17T11:54:20+00:00

Chrome (Win 10)
Chrome (iOS)
Firefox (Win 10, iOS)
Edge (Win 10)
Opera (Win 10)
Vivaldi (Win 10)
Safari (MacOS)

Do I need to reprogram my laser?2020-07-17T12:39:49+00:00

No need. This transition will only affect your login details. Your device configuration will not be affected.

Will I have access to my laser?2020-07-17T12:39:21+00:00

Absolutely, but keep in mind that you will have to reset your password after logging in to Avix Connect for the first time after August 11th.

Why are we making this transition?2020-06-30T11:02:31+00:00
Safety is always our top priority; Digital security is part of that. We want to keep your data safe and secure and that’s why we’re upgrading our login system.
Will my data be migrated?2020-06-30T11:02:14+00:00
Yes. As long as you use the same email address your data will be moved to your new account.
What is Cognito?2020-06-30T11:01:54+00:00
Cognito is a simple and secure login system provided by Amazon that allows two-step verification.
Can I already use the new system?2020-07-14T06:42:25+00:00
Not yet. We are making the switch on August 11th. Until then it’s business as usual. On this date, we will transfer your data to the new account and you can set your own password.
Can I keep the same password?2020-06-30T11:01:12+00:00
You are free to choose any password you would like for your new account. Though we advise creating a new password for security reasons.
Is it just the AVIX Connect website, or the App as well?2020-07-14T06:42:54+00:00
The app will also use this new login system. Please make sure to update your App version to the most recent one on August 11.
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